Customer support
Keep customer conversations moving with a support plan tailored to your channels and service standards.
- Inbound inquiry handling
- Email and chat workflows
- Follow-ups and escalation routing
COSTA RICA BASED · BUSINESS PROCESS OUTSOURCING
Your next chapter.
Our people.
Give your business room to grow. Explore customer support, sales support, and back-office solutions with Legacy Group.
People first.Process driven.Built around you.
A closer connection to your business.
Big ambitions.
Human connections.
Human connections.
THE NEXT CHAPTER STARTS HERE — LEGACY GROUP
Based in Costa RicaCustomer experienceSales operationsBack-office support
01 / WHAT WE DO
More focus for you.
More support for your business.
Start with the work that needs attention. Together, we’ll define the scope, team requirements, and measures of success.
Sales & lead support
Give your sales team more time for meaningful conversations through organized prospect support.
- Lead qualification workflows
- Appointment coordination
- CRM updates and follow-ups
Back-office operations
Bring structure to the recurring work behind your customer experience and day-to-day operations.
- Data entry and record maintenance
- Document organization
- Administrative workflow support
A human approach.
A shared direction.
A shared direction.
02 / THE LEGACY APPROACH
A working relationship.
Not just a handoff.
Your processes, customers, and goals should shape the engagement. Our proposed onboarding framework keeps those decisions clear from the beginning.
- 01
Understand the work
Map the workload, channels, tools, language needs, and coverage you need.
- 02
Agree on the playbook
Define scope, training, access, escalation paths, and reporting before launch.
- 03
Start focused. Review together.
Set a pilot scope and review the results before deciding how to expand.
03 / ACCOUNTABILITY
Make progress
visible.
A good outsourcing relationship needs more than promises. Agree on what success looks like, then review the work against it.
Use a reporting framework that connects activity, quality, and next steps. Targets and reporting frequency are defined for each engagement.
Discuss your success measures ↗
OPERATIONS SNAPSHOTEXAMPLEA shared view of the work.
Illustrative reporting framework — not client results.
WorkloadReceived · handled · pending
ResponsivenessResponse and resolution times
QualityReviews and coaching actions
Next stepsOwners and follow-up dates
A FEW THINGS TO KNOW
Let’s make
the details clear.
Where is Legacy Group based?+
Legacy Group is based in Costa Rica. We’ll discuss the coverage hours, language requirements, and collaboration setup that fit your business.
Can we start with a smaller scope?+
A focused pilot is a useful starting point. Contact us to discuss the workload, staffing requirements, timeline, and commercial terms for your project.
How is pricing determined?+
Pricing depends on scope, channels, coverage, tools, and staffing needs. Send a brief description of your project so we can discuss a tailored proposal.
How should we evaluate the partnership?+
Before committing, agree on a written scope and measurable targets. Ask about relevant experience, the proposed operating model, data handling, and the evidence available for your specific requirements.
LET’S BUILD YOUR NEXT CHAPTER
Tell us where
you want to go.
Start with a conversation about the work you need covered. We’ll take it from there.
support@legacygroup.es ↗COSTA RICA · LEGACY GROUP